Apply to : want2b@microland.com
Eligibility: Any Graduate
BE/B.Tech
Location: Bangalore
Job Category: BPO, IT/Software
Last Date: 16 April 12
BE/B.Tech
Location: Bangalore
Job Category: BPO, IT/Software
Last Date: 16 April 12
Job Type: Full Time
Hiring Process: Written-test, Face to Face Interview.
Hiring Process: Written-test, Face to Face Interview.
Job Details
Looking for Executive Service Engineer
Qualification :
- BE/ B.Tech/ Any Graduate from 2011 batch
Job Description :
- Gather information regarding the issue from users.
- Call Logging using ticketing tool.
- Answer calls, document and categorize tickets, restore end user operation, escalate to Service desk Shift Manager or dispatch problems
- Provide 1st level of Technical Support.
- Troubleshoot the issues and prepare the document.
- Assign the ticket to Engineers.
- Prioritizing and call Categorization
- Vendor Coordination
- Proactive monitoring of the ticket
- Call Closure confirmation
- Preparing documentation and reports on daily, weekly and monthly basis
Note : Graduation is must with 6+ Months of relevant experience, candidate is required to work in shifts
Posts
2 comments:
Hi,
I am Abhishek Sharma.I am recently passed out graduate in BT CSE 2011 passed out.I have an Experience of Six months Industry Internship from SPIC Chd.I am having a good knowledge of Networking and C.I have a keen interest in troubleshooting.So,Kindly give me valuable Suggestion so that I can work in your Organisation.
Hi Abhishek Sharma there is no opening in my company if any there will post u keep update in our website ......
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